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Cancel subscription isn't working

  Fórum / Espaço para novos usuários

Charred
De em Jan 2025

1 post(s)
September 10, 2025
I have tried to cancel my subscription, but when I click on cancel my subscription in the iStripper app nothing happens. Its about to renew soon and I would like to cancel before then. Not sure what to do.
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1281 post(s)
September 11, 2025
@Charred Hi, I have just cancelled it

The best way to cancel your subscription is to email [email protected]

Thank you
Nebulous3
De em Apr 2009

3 post(s)
November 4, 2025
Hi. Same issue. I have tried multiple times to cancel (just so I can possibly select a different level). However, I never get any response from "rocket gate" when I attempt to cancel through my profile page. Nor, do I get any response from support when I email directly. I hope I can resolve it without just having to stop payment through my bank!
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1281 post(s)
November 4, 2025
@Nebulous3 Hi, I have just cancelled it
jinhuazhiyicbs
De em Jun 2025

1 post(s)
April 11
Hello. I have met the same problem. I want to cancel my subscription, I have sent the e-mail to your e-mail address "[email protected]" and the topic is "Cancel Recurring RocketGate [1100019D337D25A1]". But from that time I have not recieved any respons about whether I have successfully canceled or not. So please help me to cancel my subscription, I will buy credits once by once in the future. Thank you very much.
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1281 post(s)
April 15
@jinhuazhiyicbs Hello, I have just cancelled it
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1281 post(s)
April 15
To cancel :

If you don't receive a reply by email, could you please send me a DM 48 hours after ?

Thank you
Moldyminotaur
De em Sep 2019

1 post(s)
Faz 7 days
i emailed to cancel a month ago and heard nothing back
how do i dm?
Wyldanimal
MODERADOR
De em Mar 2008

4399 post(s)
Faz 7 days
@Moldyminotaur

are you on Discord?
you can DM the Team on Discord...

Do you know how to use the Support Tickets in the App
click you Icon top right
in the Profile Menu
click on Help Center
the Click on Customer Service
Create a New Ticket.

Update:
I just looked, there is No Email from your Linked iStripper Email.
Did you Use your iStripper email to send it?

Ahh, I found One in the Spam / Junk folder from Today....
I'll set it as Not Junk so the Billing will see it Tomorrow..


Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1281 post(s)
Faz 6 days
@Moldyminotaur Hi, It is cancelled
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1281 post(s)
Faz 6 days
To cancel your membership :

Send an email to [email protected] or log a ticket

Thank you

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