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Cancel subscription isn't working

  Foro / Espacio de nuevos usuarios

Charred
Desde en Jan 2025

1 posts
September 10, 2025
I have tried to cancel my subscription, but when I click on cancel my subscription in the iStripper app nothing happens. Its about to renew soon and I would like to cancel before then. Not sure what to do.
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1281 posts
September 11, 2025
@Charred Hi, I have just cancelled it

The best way to cancel your subscription is to email [email protected]

Thank you
Nebulous3
Desde en Apr 2009

3 posts
November 4, 2025
Hi. Same issue. I have tried multiple times to cancel (just so I can possibly select a different level). However, I never get any response from "rocket gate" when I attempt to cancel through my profile page. Nor, do I get any response from support when I email directly. I hope I can resolve it without just having to stop payment through my bank!
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1281 posts
November 4, 2025
@Nebulous3 Hi, I have just cancelled it
jinhuazhiyicbs
Desde en Jun 2025

1 posts
April 11
Hello. I have met the same problem. I want to cancel my subscription, I have sent the e-mail to your e-mail address "[email protected]" and the topic is "Cancel Recurring RocketGate [1100019D337D25A1]". But from that time I have not recieved any respons about whether I have successfully canceled or not. So please help me to cancel my subscription, I will buy credits once by once in the future. Thank you very much.
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1281 posts
April 15
@jinhuazhiyicbs Hello, I have just cancelled it
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1281 posts
April 15
To cancel :

If you don't receive a reply by email, could you please send me a DM 48 hours after ?

Thank you
Moldyminotaur
Desde en Sep 2019

1 posts
Hace 7 días
i emailed to cancel a month ago and heard nothing back
how do i dm?
Wyldanimal
MODERADOR
Desde en Mar 2008

4399 posts
Hace 7 días
@Moldyminotaur

are you on Discord?
you can DM the Team on Discord...

Do you know how to use the Support Tickets in the App
click you Icon top right
in the Profile Menu
click on Help Center
the Click on Customer Service
Create a New Ticket.

Update:
I just looked, there is No Email from your Linked iStripper Email.
Did you Use your iStripper email to send it?

Ahh, I found One in the Spam / Junk folder from Today....
I'll set it as Not Junk so the Billing will see it Tomorrow..


Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1281 posts
Hace 6 días
@Moldyminotaur Hi, It is cancelled
Manue
EQUIPO
CUSTOMER SERVICE
Desde en Nov 2014

1281 posts
Hace 6 días
To cancel your membership :

Send an email to [email protected] or log a ticket

Thank you

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