Refunds are Not Automatically given to members, UNLESS you write to CS to ***** about removed cards.
If you write to CS and Say, these cards are missing from my collection..
No card is ever removed automatically, Unless you Write to CS and Ask about it.
What do you expect CS to DO? They Can't provide something that no longer exists..
Well then CS will remove your Rights and Refund what you Paid for them....
That's how it works...
You Wrote, you *****, you got Excellent response from CS, and now you want to bitch and moan...
You got what you asked for...
For the record, as a MOD, I / We do not have access to the Dialog ( e-mails, PM's )
Between you the Member and CS..
So I do not know what you had asked, are said in the E-mail...
All I see is the Bit of a response you posted..
"Dear Follower,Thank you for your email.We are sorry but all cards of Alizee have been removed from the website thus, you can no longer download the files.As compensate, we have added credits on your account. You can now purchase new full shows.Sorry for the inconvenience.Best Regards,Lanie
Customer Support "
From that, I take it.. you ***** about the cards Not showing up in your collection.
CS can't do anything about that...
so the Only thing CS can do is Refund your Purchase, and remove the rights to the cards.
You wrote to CS, CS responded in the only way they can.
Even 100 days ago! is Posted...
Manue - 101 day(s) ago
... You can log a ticket and we will refund your Alizee's cards : )