@SelFuego,
I agree witrh your point, all I was trying to cover was that I had seen a post "quoting" the online support team.
I deliberately did not say who made the post or the context that it was made in.
The problem with providing a quote from another post, is that you do not know the context in which the original answer was given.
But at the end of theday, the FAQ's represent the best answer. So again your point is valid