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Problem with discount

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Bottomly
De em May 2017

28 post(s)
Faz 4 days
A few times today I've tried to buy at 20% discount only to be told that the price has gone up back to non discounted price. Is there a problem somewhere?
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1174 post(s)
Faz 4 days
@Bottomly Hi, Sorry about that; It will be fixed shortly
rhea
De em Dec 2019

20 post(s)
Faz 4 days
Still the same (and kind of annoying, especially because some of my wishlisted numbers were on discount) :(
Wyldanimal
MODERADOR
Feliz aniversário!
De em Mar 2008

4215 post(s)
Faz 4 days
When you try to purchase a Flash Sale
it Pops up a Message that the Price has Changed, and the Price reverts to the Full, Non-Flash sale Price.

20% Flash Sale
30 Credits
  • 20% Sale
24 Credits
  • 35% Level Discount
15.60 credits

when you go to buy it
it reverts to 19.50 credits
30
  • 35% Level Discount
19.5 Credits
SALE is not applied.

Same Happens on 10% flash Sale
Price Reverts to Non-Sale Price.

https://wyldanimal.com/videos/Flash-Sale-price-changes-001.mp4

also reported on Discord
https://discord.com/channels/709339443777110026/1438619419646496888/1438619419646496888
celine
EQUIPAMENTO
De em Sep 2007

2234 post(s)
Faz 3 days
The problem has been solved :)
DuranDuran76
De Faz 6 days

2 post(s)
Faz 3 days
The problem hasn't been solved for me. I've synchronized with server and restarted the application, but the problem persists. Is there something else I should do?
celine
EQUIPAMENTO
De em Sep 2007

2234 post(s)
Faz 3 days
The problem hasn't been solved for me. I've synchronized with server and restarted the application, but the problem persists. Is there something else I should do?
please install the version released today :) cheers
DuranDuran76
De Faz 6 days

2 post(s)
Faz 3 days
please install the version released today :) cheers

I have. But the problem persists.

I'm on version 2.1.004 (Build 1002) / 64 bits / Qt 5.15.18
Downloader engine: 1.4.0.4
Version type: Stable
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1174 post(s)
Faz 3 days
@DuranDuran76 Let me check...
SwitchTamas
De em Jun 2021

2 post(s)
Faz 3 days (edited)
Hi,

I have the same problem, but I tried only on 2 versions.
1. I didn't try it on the new stable version downloaded in the morning automatically (sorry, I don't remember its version number).
2. The event page asked me to download an installer to see the new Black Friday event, so I installed it. I tried it on a flash sale, which changed back its price to the original, after it showed me an error message that the price had been changed.
3. I checked if there is a beta, but the client didn't find any, only an experimental, but it has the same bug for me. Its version is:
2.2.000 (Build 1014) / 64 bits / Qt 5.15.18
Downloader engine: 1.4.0.5

Edit: as I remember I had the same bug yesterday on the previous stable version. I just thought it is a display bug, but as I saw today, I purchase on the 100% price without flash sale (the triple diamond discount works, I'm buying a 30 cost show for 16.5 even on 20% fash sale (that should be 13.2)).
Wyldanimal
MODERADOR
Feliz aniversário!
De em Mar 2008

4215 post(s)
Faz 3 days
I just tested this again
Flash Sales are still reverting to Full Non-Sale Price.

Only the Member level Discount is Used after the Price Adjustment.
the Flash Sale Discount is Not Applied.
SwitchTamas
De em Jun 2021

2 post(s)
Faz 3 days
I tested on a show released today with my premium discount, and it works. I don't know if the global discount from the new daily draw is working, because my daily draw price was recharge bonus.

The discounts working/bugged:
1. premium: works
2. level discount: works
3. flash sale: doesn't work
4. global bonus from the new daily draw: ?
5. slot machine: ?
Manue
EQUIPAMENTO
CUSTOMER SERVICE
De em Nov 2014

1174 post(s)
Faz 3 days
Hi guys, Sorry about that. It will be fixed v soon. Thank you in advance for your patience
qwertymike
De em Dec 2008

4 post(s)
Faz 2 days
I reported this problem as well and was credited the difference in less than 12 hours. That is impressive customer service! Another of my wishlist cards finally was offered at the max 20% discount about an hour ago and I did not want to miss out. My question is do we need to submit a report for each event or do you have a way of tracking and adjusting credits for every member that was impacted by this glitch?

Thanks for your effort in resolving the problem.
Wyldanimal
MODERADOR
Feliz aniversário!
De em Mar 2008

4215 post(s)
Faz 2 days
@qwertymike
Please read your PM I sent to you.
astorflo
De em Jan 2010

10 post(s)
Faz 20 horas (edited)
Problem still not solved. Flash sale discount doesn't apply. Got a 4th card with no discount :(
celine
EQUIPAMENTO
De em Sep 2007

2234 post(s)
Faz 20 horas
Yes I saw your message on Discord, checking with ITs

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