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最後の投稿 - ページ#1472

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Wyldanimal
モデレータ
Joined in Mar 2008
17772 投稿

Will old VGHD cards run?

iStripperに関する全て
September 6, 2017, 9 アンサー
Sorry for your Issues, as a MOD, I can't correct collection issues.

But for Future advise.
If you Already own a Card, Don't write to Customer Service and Ask about that card.

The ONLY thing customer service can do, And they will Do it...
is grant you a refund, and remove the card from your List of Active cards.

I believe there have been 34 cards removed from Sale in the store.
Some cards can still be re-downloaded if you Already Own them, But many Can't

1) never try to update a card that has been removed from the Store for sale.
You will loose access to that card.

2) the CARD image might not show up, but that is just a Graphic of the card.
you still will have all the Animation files and still be able to play a card
even if it's Graphic card image doesn't show in the Collection.

3) Make a back up of both your Models and Data folders for any / all cards you won, that have been removed from Sale in the Store.
They are yours to Keep as long as you don't loose or corrupt the files. this is the reason for the Backup.

4) Never write to Customer Service and Ask a Question about the Removed cards.
Customer Service will then, without you asking, Issue you a refund, and remove the Active Stats for that card.
YOU CAN NOT recover a card, once it has been removed.

Why does customer service do that?
Well, It is the Only thing they can do, and for some of the cards, I believe they are required by the
Courts ruling. If the removed card is no longer working, it must be removed.

So when you write to customer service, this means you have an Issue, and the Only thing they can do is Issue a credit, and remove the card from your Active collection.

So don't write to customer service Unless you Actually have an Issue that the Card Does not Work.
after you have tried everything else.

Once a card is Purchased, it will remain Active in your Collection.
by keeping a backup, you make sure that you have working files you can restore from.


ktab
Joined in Aug 2013
626 投稿

Will old VGHD cards run?

iStripperに関する全て
September 6, 2017, 9 アンサー
I was surprised by advice posted here - specifically the `removal' of Miss Roxx from the iStripper line-up. Not knowing what to do I raised a customer support ticket and - very quickly - my four Miss Roxx shows were gone. I received a 40 credit `refund'. That part was efficiently handled, but sadly this opened quite a `can of worms'.

I found my show totals wrong. I reported on the same ticket, that the totals reflected five shows had been removed. There was a lot of to-and-fro with support involved - there being an insistence that only four shows had been removed.

Fortunately, I do screen prints of my collection every two months - now to be done every month, as a result of this experience. After a long `older-shows-present-in-current-collection' comparison, I found the missing show. The one denied as being removed.

Physically - in alphabetic sorting - it was right next to the removed Miss Roxx cards! I have supplied all of the screen prints to support this fact. I definitely do not have the show (a Miss Ruth card), have never deleted a show and so, I believe reasonably, expect to have it returned. Hopefully I will not face yet another round of denial. I have shown that I had the show, I no longer have it - what more can I provide?

Faced with resistance to what I had already shown, I have sought referral to a manager. Last time that I did this, over a week passed, since that referral, and nothing was forthcoming. I opened another ticket to ask what was happening to the original. No manager got back to me, though. Support did respond. Not specifically knowing the people involved, I can only assume it was actually referred.

My fingers are crossed.

My problem aside, there is a great deal of information, here, on whose cards are removed - even more detail than that by @JayZ971. I am hoping I can find which other cards of mine might be affected - although after the still-unresolved matter of trying to get a wrongly removed card returned, I am a little sheepish about pointing out others.

Can someone please advise if the deletions are limited to the ones listed here, or where I might go to find out more? Thanks - in advance - for any help that can be provided.
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