iStripper mobile | Official version - Q&A
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17 November 2022, 221 réponses
As with some other things (most notably for me the issue with the premium monthly/annual subscription), it is an understandable but also questionable business practice combined with just pretty bad and poor communication, by Totem generally but also some moderators of this forum, especially toward the probably most engaged customer base also writing in the forum.
First, I can generally understand the reasoning behind making the mobile site subscription based, and that this may attract a new and different customer base. However, when the subscription is essentially the price of purchasing three cards a month, I do wonder whether the same customers would not have been equally interested in buying three or more cards a month, when the site itself is generally attractive. Be that as it may, I don't have enough info to make a call here.
Second, though, it should be clear to Totem that this change to a subscription service is a disadvantage to many users who bought a lot of cards and saw the mobile site as a (long awaited) option to play them in this format as well. Instead, it is being sold as this exciting change, and this is just a bit insulting to the intelligence of the customers. The fact that I get, with having purchased over 5000 cards in total, 30 free days, which is basically like a free trial month, is just not that really exciting an offer, I am sorry.
Third, when some of the dissatisfaction and frustration is being voiced here, which is clearly the right forum to do so, instead of receiving any form of acknowledgment that this may not be such a great deal for everybody, but there were a number of things to take into account etc., there is very little of that (mostly silence on the official end) and instead you find moderators (!) who appear to find it necessary to basically berate customers for not having read the terms and services properly and that it was a BETA version all along etc. And that is just such poor communication, it is uncalled for, and again quite insulting (and again echoes the communication failure for the most part around the subscription issue).
I don't think Totem needs to be villified with what they did here, but it would be nice if they acknowledged that this is a mixed-bag at best for, let's say,a substantial number of customers, and that there would be a way and willingness to accept and respond to this criticism without reflexively defending Totem's business practices, even to the extent of being disrespectful to the customers (again, not everyone, but there are posts by some moderators where I don't see much moderating skill, for instance. but then again maybe it should be the team and not the moderators picking up the slack here).
