You misinterpret what I said. Customer satisfaction commonly is a major factor but it takes second place to making a profit. Without making a profit a company will not, in the long term, be able to satisfy anyone. If you are the sole source of something that people want badly enough then you can get away with annoying all of your customers. A company can survive without having happy customers if it still makes a profit - the reverse is not possible.
At the moment not many people are happy customers of their suppliers of electricity or gas - but those companies are still, in the main, making healthy profits.
I agree with you on this point. In my opinion, Totem's sometimes willful ignorance of its customers comes from the fact that they are alone in their niche, and that they don't mind losing customers because of that, if as you say they still make a profit in the end.
So the lack of competition has perverse effects in the capitalist economy.
It's just that I find it a bit "hypocritical" (the term may be too strong, but it's the one that comes to mind), to make customers believe through threads like this, that Totem is listening to them and ready to answer questions (the ones they want to answer). Or at least that they are responsive to their concerns.
Je suis d'accord avec vous sur ce point. A mon avis, l'ignorance parfois volontaire de Totem vis-à-vis de ses clients vient du fait qu'ils sont seuls dans leur niche, et que cela ne les dérange pas de perdre des clients à cause de cela, si comme vous le dites ils font quand même des bénéfices au final.
L'***** de concurrence a donc des effets pervers dans l'économie capitaliste.
C'est juste que je trouve un peu "hypocrite" (le terme est peut-être trop fort, mais c'est celui qui me vient à l'esprit), de faire croire aux clients à travers des fils comme celui-ci, que Totem est à leur écoute et prêt à répondre aux questions (celles qu'ils veulent bien répondre). Ou du moins qu'ils sont sensibles à leurs préoccupations.
