One of the constants I see in many of the complaints is: "I spent 1000 credits or 650 credits" (or much worse) and all I got were a few older cards or a few small 'cash back' wins etc etc etc and no special event card etc etc. How can intelligent people let things get so far out of hand? As far as I can tell there is no gun being held to people's heads, making them to keep pressing the button and further to make them get out their credit card to continue their folly.
I can't speak for anyone but myself, but I'm guessing we all see it the same way: This company sells a product! They have made several desirable versions of the product. They have made it impossible to buy these desirable versions of the product! Instead, the only way to acquire this is through pure luck. Worse, there is literally no way we can know if there is true randomness behind the mechamism, we have only their word, that it's not rigged, we can't even see the odds of winning.
A person could literally spend thousands of dollars/euros and still never get these cards, if it's truly random. Not even Bugattie or Ferrari treats their customers that poorly with their special editions. Any of their customers could still get that super special edition car if they just spend enough money, no luck involved.
Imagine if grocery stores or clothes shops did this. You want a lobster tail or filet mignon? $1 entry on the roulette wheel please. No guarantee you'll get that steak, but after spending $5,000 you'll have some cans of beans and green beans to go home with.
I personally have no problem with gambling and have willingly played the other gambling games Totem has had and enjoyed them. This has nothing to do with gambling, this is about exclusivety through pure dumb luck and because of that is a 100% money grab by the company with very slim benefits to their customers (pretty sure the progressive packs and maybe the slot machine are way better deals card/cost wise for even the luckiest person in this game).
Yes, there were a few people who whined about not instantly winning the SEC on the first 1-2 scratchers they tried, but if you go back and look at the majority of the posts, what most people are really upset is the argument I presented above.