Thought I would take the time to mention my recent experiences on reporting a problem to the Totem team.

Yesterday evening i reported a small problem to the team via their email form on the Help page. I'm not going to go into the details of the problem, it's not important, but after several communications back and forth, the situation was resolved - to my complete satisfaction. It states on the form page that they gaurantee a response within 24 hours (except on Sunday's). This problem required about 3 communications from either side, so to comply with their gaurantee it could have taken 3 days, but the whole situation was resolved within a few hours, and could have been quicker had my own responses been swifter.

I've never had to report any problem to Totem before, and perhaps I got lucky with a quiet day, but I still think it should be mentioned when people do an especially good job.

Thanks totem Team, great work!

WallaceSP

You are so right WallaceSP, when things go wrong people are quick to bitch.

Thanks for posting when things go right. Most of the time no one ever knows this!

How true KC people are quick to bitch. When ever I had a problem I used the live chat help and things have been resloved at that time. People need to understand that the help desk person might need to do some research before they can respond with a solution.

-or the helpdesk person might need to finish their HALO Kitty tournament deathmatch against the programming team. ;)

[the programmers always win]